How to Use the Dispute Manager

Introduction to the Dispute Manager

Influway's Dispute Manager is an essential tool designed to help influencers and companies resolve disputes and manage orders easily. Whether you're an influencer facing issues with an order or a company wanting to get updates or cancellations, the Dispute Manager offers you a simplified way to handle and resolve your issues independently.

This guide explains how to access the Dispute Manager and how to use it, from both the influencer and company perspectives.

Accessing the Dispute Manager

In the Dispute Manager, companies and influencers will see options corresponding to their role. Keep in mind that influencers can request a partial refund or deadline extension, while companies can request an update, revision, or order cancellation.

Options for Influencers

As an influencer, you have access to several tools to manage difficult situations:

Options for Companies

As a company, you have access to several tools to manage your orders and communicate with influencers:

Automatic Dispute Resolution

Influway uses automatic processes to manage expired requests and ensure disputes don't remain pending indefinitely.

The Importance of Communication

Clear and proactive communication is essential to avoid disputes and quickly resolve issues that may arise.

We strongly recommend using the integrated platform chat for all communications. This allows us to:

• Review conversation history in case of dispute
• Understand agreed deliverables and each party's expectations
• Verify timelines and commitments made
• Make fair decisions based on concrete evidence

Conclusion

Influway's Dispute Manager is an essential tool for managing disputes and maintaining positive relationships between influencers and companies. By understanding how to use these features and applying good communication practices, both parties can resolve issues efficiently and make their experience on Influway pleasant and professional.

For Influencers: Always try to communicate proactively with the company to set clear expectations and reduce misunderstandings. Use the Dispute Manager as a last resort when direct communication doesn't resolve the issue. For Companies: Be clear in your briefs and expectations from the start. Communicate regularly with the influencer and use dispute tools constructively to improve the final result rather than as a punishment.