Understand how orders work from start to finish
Influway's order system is designed to facilitate collaborations between influencers and companies while protecting both parties. Each order goes through several clearly defined stages, with security and transparency mechanisms at every level.
This complete guide will help you understand all aspects of the system: the different order statuses, the workflow for companies and influencers, possible special requests, the payment system, and the automations in place.
An order on Influway goes through several statuses throughout its lifecycle. Here are all possible statuses and their meaning:
After the company makes the payment, the order arrives in the influencer's space who has 48 hours to accept or decline it. Funds are held securely by Stripe Connect. If the influencer refuses or doesn't respond within 48h, the order is automatically refunded to the company.
The influencer has accepted the order and is working on delivering the service. During this phase, update requests can be created by the company, deadline extension requests by the influencer, or partial refund requests. The company can also request cancellation of the order.
The influencer has marked the order as delivered, with the option to add a proof link and description. The company then has 3 days to review the work and either validate the order or request a revision (if the service offers it). If the company does nothing for 3 days, the order is automatically completed.
The company has requested a revision of the delivered work. The number of available revisions depends on the chosen service. The influencer must make the requested modifications and re-deliver the order.
The order is successfully completed! Money is transferred to the influencer (and their referrer if applicable). The company can leave a review about the influencer. This status is final and positive for both parties.
The order has been cancelled and the company has been refunded. This can happen following an influencer's refusal, acceptance deadline expiration, or an accepted cancellation request by the influencer.
Here's the typical journey of a company during an order:
The company browses influencer profiles, selects one or more services, fills in required information (brief, service questions, delivery date), and makes secure payment via Stripe. The amount includes the service price + platform fees.
The influencer has 48h to accept or decline the order. The company receives a notification as soon as the influencer responds. If the influencer doesn't respond in time, the company is automatically refunded.
While the influencer works, the company can: track progress via the dashboard, communicate with the influencer via integrated chat, create update requests if necessary, or request cancellation if circumstances change.
When the influencer delivers, the company has 3 days to: validate the order if everything is perfect, request a revision if adjustments are needed (depending on available revisions), or extend their review time (1 to 5 additional days). If no action is taken, the order is auto-validated after 3 days.
Here's the typical journey of an influencer during an order:
The influencer receives a new order notification. They can view all details (brief, questions/answers, delivery date, amount). They have 48h to accept or decline. If they accept, they commit to delivering the service on time.
The influencer performs the agreed service. They can: communicate with the company via chat, request a deadline extension if necessary with justification, request a partial refund in case of problem (under strict conditions).
Once the work is completed, the influencer marks the order as delivered with the option to add a proof link and description. If the company validates or does nothing for 3 days, money is transferred to the influencer's Stripe account. If a revision is requested, the influencer makes modifications and re-delivers.
The system offers several types of requests to handle special situations:
The company can request order cancellation during 'Awaiting Acceptance' or 'Work in Progress' phases. Here's how it works:
After delivery, if the company is not fully satisfied, the influencer can propose a partial refund to fairly adjust the payment:
If the influencer needs more time to complete the service, they can request an extension:
During the 'Work in Progress' phase, the company can send update requests to ask for adjustments or clarifications. The influencer has 48h to respond by message. Only one update request can be active at a time (unanswered or less than 48h old).
Important: Update requests are not revisions! They serve for communication during execution, before delivery.
After delivery, if the company is not satisfied, they can request a revision according to the number included in the service (typically 1, 2 or 3 revisions). Each revision request increments the counter. Once all revisions are used, the company must either validate or extend their review time.
Tip: Revisions should be used for reasonable adjustments within the initial service scope, not for entirely new requests.
When the order is delivered, the company has 3 days to review the work. If they need more time, they can request an extension of 1 to 5 days. This request is immediately accepted and the new deadline is calculated by adding the extra days. The company can create multiple successive extensions if necessary.
Influway uses Stripe Connect to guarantee secure and transparent transactions:
All payments go through Stripe Connect, the same system used by platforms like Fiverr or Uber. Funds are held securely until order completion. Neither Influway nor the influencer have access to funds before validation. The company is protected against non-deliveries, and the influencer is protected against non-payments.
A percentage of platform fees is added to the service price. These fees cover Stripe transaction costs, platform maintenance, chat system, notifications, customer support, and dispute resolution. The exact percentage is clearly displayed during payment.
When an order is completed, the system automatically transfers money to the influencer's Stripe Connect account. The transfer is made in euros, with automatic conversion if the order was in another currency. Money is available in the influencer's bank account according to Stripe timings (typically 2-7 days).
Note: The influencer must have a valid and complete Stripe Connect account to receive payments. If the account is not valid, the transfer will fail.
If the influencer was referred by another influencer, the referrer automatically receives a commission on each completed order. This commission is a percentage of the influencer's amount and is transferred at the same time as the main payment.
Several automatic processes run regularly to ensure the system works properly:
A cron runs every hour to check orders with 'Delivered' status. If an order has been delivered for more than 3 days (or more depending on requested review extensions) and the company hasn't taken any action, the order is automatically completed. Money is transferred to the influencer and both parties receive a notification.
Several crons check expired requests: Cancellations (every hour): If the influencer hasn't responded to a cancellation request in 48h, it's automatically accepted and the order is refunded. Partial Refunds (every hour): If the company hasn't responded to a partial refund request in 3 days, it's automatically refused and the order continues. Deadline Extensions (every hour): If the company hasn't responded to an extension request in 48h, it's automatically refused and the original date remains.
Reminder emails are automatically sent in various situations: Reminder to influencer if an order is awaiting acceptance for 24h. Reminder to company if an order has been delivered for 48h without action. Reminder for pending response requests. Status change notifications for all parties.
If the influencer doesn't respond within 48 hours after the order creation, it's automatically cancelled and you're fully refunded. You'll receive an email notification and can look for another influencer for your project.
Yes, you can request cancellation at any time during the 'Work in Progress' phase. The influencer will have 48h to accept or refuse your request. If they accept or don't respond, you'll be fully refunded. If they refuse, the order will continue normally. Note that once the order is delivered, cancellation is no longer possible.
The number of revisions depends on the service you ordered. It's the influencer who sets this number when creating their service (typically between 1 and 3 revisions). You can see the number of available revisions in the service details before ordering. Revisions should be for adjustments to the initial work, not for entirely new requests.
The influencer receives their payment only when the order moves to 'Completed' status. This happens either when you manually validate the order after delivery, or automatically 3 days after delivery if you haven't taken any action. The transfer to the influencer's bank account then takes 2 to 7 days according to Stripe.
We strongly recommend using the integrated chat on the platform for all communications. In case of dispute, our team can consult the conversation history to make a fair decision. External communications (email, social networks) cannot be taken into account in dispute resolution.
Influway's order system is designed to be both simple and robust. It protects both parties through Stripe Connect, offers flexibility via different special requests, and automates repetitive tasks to save you time. Whether you're an influencer or company, understanding this system will allow you to collaborate with confidence and easily resolve unexpected situations.
Influway Team
Support & Documentation
